Refund Policy

We want you to be comfortable with your purchase. You can return the order as in original unopened packaging within 30 days. 

Please ensure that returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels. Different products can have different return address so please check the return address by emailing us before you send the products for a refund. Once we receive your product(s) back, we will process your refund to the original credit card used for payment, and send you a confirmation e-mail. Please note that shipping and handling costs are non-refundable.

We are only able to accept returns for orders placed on www.caithyorganics.com or www.caithyskincare.com. For purchases made with other independent or partner retailer(s), please contact the place of purchase for advice and their return policy on returning your product.